One secret is: LISTEN.
When you hear what someone is saying, you can play off of their words -what fun!
As I was making a purchase at Verizon yesterday, the sales associate, Hannah, asked me if she could take a picture of me (with my new product) to post as a satisfied Verizon customer.
I had fun being playful in this moment and said, 'Sure...if I can then have a pix of you with one of my cards.' She was like, 'Sure, what kind of cards?' I started to tell her about UPwords cards and how they can be used to encourage others every day. She said, 'I need this!! I have had such a hard day!' I pulled out a few different cards for her to see - she was drawn to the card named 'b r e a t h e' as she let me know it was just what she needed. She smiled as she read it aloud. She told me how she knew God sent me into the store. I told her that God is always doing small things along the way, in her life, to get her attention because He cares for her. A simple thing like this card made it a day changer for her.